Introduction

Welcome to Villo! We are a trusted online platform that assists users in finding, purchasing, selling, and renting real estate across the country. Our mission is to simplify the process of searching for the perfect home or commercial space by providing convenient tools, detailed information, and accurate market data.

This Privacy Policy describes how we collect, use, process, and protect information about our users. Villo is committed to protecting your privacy and creating a transparent environment.

Information Collection

When you use Villo’s services, we may collect the following types of information:

Personal Data: This is the information that you provide to us when you register to use our services, subscribe to our newsletters, or communicate with us. It may include your name, email address, postal address, and phone number.

Usage Data: We collect information about how you use our site and services, including the types of real estate you explore, your search queries, and your preferences.

Technical Information and Cookies: When you visit our site, we automatically collect certain technical data, such as your IP address, information about your browser and operating system, as well as data about your interaction with our site. We also use cookies and similar technologies to improve your experience on our site.

Use of Your Information

Purposes of information collection:

Customer Service: To provide, maintain, protect, and improve our services, including registration and management of your account and access to our services.

Personalization: To tailor your experience with Villo and offer you recommendations that may be of interest to you, based on your past use of services and your preferences.

Communication: To contact you, send you information that may be of interest, such as announcements about special offers, promotional materials, and to receive feedback.

Marketing and Advertising: To provide, conduct, and improve our marketing and advertising campaigns.

Analytics and Performance Improvement: To analyze trends and traffic, track purchases, and understand online activity on our platforms.

Grounds for Processing:

We process your personal information based on the following lawful grounds:

Necessity to perform a contract with you;

Necessity to comply with legal obligations;

Necessity to protect your vital interests or those of another natural person;

Necessity to carry out a task performed in the public interest;

Necessity for the purposes of legitimate interests pursued by us or a third party.

Disclosure of Information to Third Parties

Sharing information with third parties:

We do not sell, rent, or transfer your personal information to third parties without your explicit consent, except in the following cases:

Service providers: We may share your information with companies that provide services on our behalf, such as payment processing, data analytics, marketing and advertising, visitor service provisioning, and customer support.

Legal requirements: We may disclose your information if required by law or if we in good faith believe that such action is necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our company, our clients, and the public.

Business transactions: In the event of a merger, acquisition of our company, or sale of all or a part of our assets, your personal information may be transferred as part of that transaction.

Information Security:

We take reasonable measures to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Managing Your Information

Access and control:

Viewing and updating: You have the right to view and make changes to your personal information stored in your account on our service.

Choice and consent: You can change your subscription settings and choose what advertising information you want to receive from us at any time through your account settings.

Unsubscribe: If you no longer wish to receive marketing emails from us, you can unsubscribe by following the instructions in any such email.

Account Deletion:

Deletion request: You can request the deletion of your account and associated personal information. After confirming your request, we will delete your personal information from our active systems, except for information we are required to retain by law or for legitimate business purposes.

Storing Data:

Retention periods: Information is stored indefinitely or until your request for deletion is processed.

Instructions for deleting your account from the service and application

Step 1: Compose an e-mail to the address support@villo.asia In the content of the e-mail, ensure you specify the following details:

1. The username, mobile phone number, or e-mail address associated with your account.
2. The reason behind your decision to delete the account.
3. A firm affirmation of your desire to erase your account and all linked data, including the mobile number/email to which the account is attached.

Step 2: Wait for a reply from the Support team Once your request is received, our team will analyze your inquiry for account deletion. We aim to handle your request as swiftly as possible.

Step 3: Confirm the account deletion Upon processing your request, we will reach out to you in order to confirm the removal of your account. Following this confirmation, your account and all related data will be permanently erased.

If you have any additional questions, feel free to contact our support team.

International Transfer of Information

Transfer of data outside your country:

International processing: Your personal information may be processed in the country where it was collected and in other countries where different data protection laws may apply.

Compliance with Standards:

We take measures to ensure that the data we collect comply with this privacy policy and that data transfer is carried out in accordance with applicable data protection legislation.

Protective Measures:

In the case of international data transfer, we use standard contractual clauses approved by the relevant regulatory authorities and other necessary measures to protect your data.

Information Safety

Security measures:

We implement reasonable security measures to protect information from unauthorized access, alteration, disclosure, or destruction. This includes physical, technical, and administrative procedures to safeguard the information we collect and process. However, no security system is impregnable, and we cannot guarantee the absolute security of our databases, nor can we guarantee that the information you send will not be intercepted while being transmitted to us over the Internet.

Breach Notification:

In the event of a security breach that may seriously affect your rights or freedoms, we will promptly notify you in accordance with the requirements of applicable legislation.

Contact Information

Contact us:

If you have any questions, comments, or complaints regarding our privacy policy or the processing of your data, please contact our support service:

By phone: +62 823 4037 9814

By email: support@villo.asia

We commit to responding promptly to your inquiries and strive to resolve any issues concerning the processing of your information.